Subscription, Refunds & Cancellation Policy

This policy outlines the terms governing subscriptions, refunds, and cancellations for services purchased on the Ganesha4u platform. By making a purchase, you agree to the terms set forth below.

Ganesha4u offers prepaid AI question packs and one-time report purchases. These are not auto-renewing subscriptions — you are charged only at the time of purchase for the selected pack or service. Credits from prepaid question packs do not expire as long as your account is active.

Given the digital and personalised nature of our astrological services, refund requests are evaluated on a case-by-case basis. The following guidelines apply:

• Service Not Delivered: If a paid report or reading is not delivered within the stated timeframe and we are unable to fulfil the request, a full refund will be issued.
• Technical Failure: If payment is deducted but no service is generated due to a confirmed technical error on our end, a full refund will be provided.
• Duplicate Payment: If a payment is accidentally processed more than once for the same order, the duplicate amount will be refunded in full.
• AI Question Packs: Refunds for prepaid question packs are considered only if no questions from the pack have been used. Partial refunds are not available for partially used packs.

The following are not eligible for refunds:

• Services where the report or AI response has already been successfully generated and delivered.
• Cases where the user provided inaccurate birth details resulting in an unsatisfactory reading.
• Expert astrologer reports once the consultation or report has been submitted and delivered.
• Requests made beyond 7 days from the date of purchase.

Since our services are digital and delivered promptly, cancellation of an order is only possible before the service has been generated. Once a report or AI response has been delivered, the order cannot be cancelled. To request a cancellation before delivery, contact us immediately at services@ganesha4u.comwith your order details.

Approved refunds are processed back to the original payment method within 5–7 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

To initiate a refund or cancellation request, please email us at services@ganesha4u.comwith your order ID, registered email, and reason for the request. Our team will review and respond within 48 hours.

For any questions regarding subscriptions, refunds, or cancellations: